Patients Rights

Every patient, the patient’s representative or surrogate has the right to be treated as an individual with his/her rights respected.  The facility and medical staff have adopted the following list of patient’s rights:

  • To receive treatment without discrimination as to race, color, religion, sex, national origin, disability, or source of payment.
  • To be treated with respect, consideration, and dignity in receiving care, treatment, procedures, surgery, and/or services.
  • To be provided privacy and security of self and belongings during the delivery of patient care services.
  • To receive information from his/her physician about his/her illness, his/her course of treatment and his/her prospects for recovery in terms that he/she can understand.
  • To receive as much information about any proposed treatment or procedures as he/she may need in order to give informed consent prior to the start of any procedure or treatment.
  • When it is medically inadvisable to give such information to a patient, the information is provided to a person designated by the patient, or to a legally authorized person.
  • To make decisions regarding the health care that is recommended by the physician.  Accordingly, the patient may accept or refuse any recommended medical treatment.  If treatment is refused, the patient has the right to be told what effect this may have on their health, and the reason shall be reported to the physician and documented in the medical record.
  • To be free from mental and physical abuse, free from exploitation, and free from use of restraints.  Drugs and other medications shall not be used for discipline of patients or for convenience of facility personnel.
  • Full consideration of privacy concerning his/her medical care program.  Case discussion, consultation, examination and treatment are confidential and shall be conducted discretely.
  • Confidential treatment of all communications and records pertaining to his/her care and his/her stay in the facility.  His/her written permission shall be obtained before his/her medical records can be made available to anyone not directly concerned with his/her care.  The facility has established policies to govern access and duplication of patient records.
  • Leave the facility even against the advice of his/her physician.
  • Reasonable continuity of care and to know in advance the time and location of appointment, as well as the physician providing the care.
  • Be informed by his/her physician or a delegate of his/her physician of the continuing health care requirements following his/her discharge from the facility.
  • To know the identity and professional status of individuals providing services to them, and to know the name of the physician who is primarily responsible for coordination of his/her care.
  • Know the facility rules and policies apply to his/her conduct while a patient.
  • Have all patient’s rights apply to the person who may have legal responsibility to make decisions regarding medical care on behalf of the patient.  All personnel shall observe these patient’s rights.
  • To be informed of any research of experimental treatment of drugs and to refuse participation without compromise to the patient’s usual care.  The patient’s written consent for participation in research shall be obtained and retained in his/her patient record.
  • Examine and receive an explanation of his/her bill regardless of source of payment.
  • To appropriate assessment and management of pain.
  • To have the right to exercise his or her rights without being subjected to discrimination or reprisal.

If you need a translator, please let us know when you are scheduling your appointment, or any time before the day of your appointment, and one will be provided for you.  A third party translator is required for your office visit or procedure.  Please do not bring a relative or friend to act in the capacity of your translator.

Patient Responsibilities

The care a patient receives depends partially on the patient; therefore, in addition to these rights, a patient has certain responsibilities that are presented to the patient in the spirit of mutual trust and respect. Patient responsibilities require the patient to:

Communicate:

  • Patients are responsible for providing accurate and complete information regarding their health status, medical history, and current medications.
  • Patients are responsible for reporting any change in their condition during the present course of treatment and recovery.
  • Patients are responsible for participating in care decisions and for asking questions when they do not understand the information provided.

Respect Others:

  • Patients have the responsibility to be considerate of others, including health care providers, and to respect their rights, privacy, and property

Participate:

  • Patients are responsible for adhering to the plan of treatment by following instructions, keeping appointments, and cooperating with care providers who assist with carrying out the plan(s) of care.
  • Patients are responsible for recognizing the effect of lifestyle choices on their personal health.

Meet financial obligations:

  • Patients are responsible for providing complete and accurate third party payer information and meeting any outstanding financial obligations related to the services received.
  • Collaboration and agreement of payment policies and fees for services will be documented.

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